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Our Newsletter


RETURN AND REFUNDS

RETURN AND REFUNDS

  • All products which come from Centra Indoteknik are with Original Product from Manufactured.
  • In addition to the normal QA checking, during the packing stage our QA test engineers will do test and double check the right accessories, the correct standard power adapters and other standard accessories which are suitable for your country. We will double check all the matter before shipping out.
  • You'd better check whether the item is in good condition or has the functional problem. If you find anything wrong please contact Centra Indoteknik immediately.
  • Drop shipping is available here. If you are a drop shipper and you have encountered return issue with our products which you sold to your customers. We will not ignore any of these problems and do our best to provide best service for all of the customers. If you have any question or suggestion, please feel free to contact us immediately, we will reply to you as soon as possible.
Return Policy
First of all,we need to claim that returning is unacceptable if there is no quality problems of our products.
1. If the item is defective or becomes broken within 1 weeks after you received your order and there is no artificial damage, then return or refund are acceptable, but Centra Indoteknik will only give u the refund for the product itself, no shipping cost covers. If you request the refund in the condition of artificial damage, we will not return the shipping cost. According to the damage degree we will deduct 20% of the price at least while you have to return the goods in the first place.
2. If the item becomes broken within 1 month after you received your order and the problem is not caused by human acts, you can send it back and we will either fix or replace a new one for you. However, if the item is shown as out of stock after you returned it back, then we can only repair it for you, no exchangement is acceptable. You pay the shipping cost back  and we send it back to you without charging you anything.
3. If the item becomes broken after 1 month but before the third month after you got your order, we will not accept the refund. Whatever the quality problem is, we only proivde the repair service. You have to pay the shipping cost for the item back to Centra Indoteknik and then we will send the product back to you free of charge. The maintenance is free but if the accessories are damaged by people, you will have to burden the cost.
4. If the item becomes broken after the third month you received your order, we will not accept the refund. Whatever the quality problem is, we only proivde the repair service. You have to afford the shipping cost back and forth. The maintenance is free but if the accessories are damaged by people, you will have to burden the cost.

Procedure for Returning Goods
Please follow the steps mentioned below to return goods:
1. Contact us first by email  with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem.
2. We will advise you with possible resolutions after our confirmation.
3. We will accept your requirement of returning if all the solutions are not workable.
4. You have to immediately send the items together with the original packaging and accessories unless an exception is agreed in advance.
5. We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air with prior notice.

Money Back :
1. Except for the emergency you'd better choose the local postal service or DHL when you return the goods and keep the declare value low in order to avoid Centra Indoteknik to afford the import tarrif.
2. If the consumer rejects the goods we send without any reason and requests to refund, we will not return the shipping cost. All back tracking shipping cost and tarif should be paid by the consumer.
3. As for the accessories attached to the products, if you have received them within 2 weeks and there are quality problems or we send wrong products to you,Centra Indoteknik will resend new items to consumers free of charge. While after 2 weeks, Centra Indoteknik will not accept any kind of return or repair request.
Concluding Remarks
We do not believe company should ignore their customers or try to cover problems. We will do our best to deal with your enquiries promptly and helpfully.